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PRIVACY AND DATA PROTECTION POLICY

THE COMPUTER CLINIC BICESTER (TCCB)

REGISTRATION NUMBER: #08365622

DATA PROTECTION OFFICER & KEY PERSON: DANIEL REEVES

The General Data Protection Regulation, known as GDPR, (revised requirements effective 25th May 2018), is a really positive step towards you having more control over how your data is used and how you’re contacted. The changes will help to better protect your personal data.

As part of these changes, you may soon find organizations asking you how you would like to be contacted. As one of our customers, you may be prompted to choose how you would like to receive updates from us on features, products and offers.

We take your data privacy seriously as we always have. This document outlines how personal information may be collected and used (or not used) and outlines responsibilities and liabilities that correspond to such collection and/or use.

COLLECTION OF INFORMATION

We only collect personal information such as approval date stamp, names, addresses, industry type and contact information when it is voluntarily submitted by our users. The information provided is only used to fulfil your specific request, and shall not be used for any other purpose unless permission is given by the individual who provided the information.

WHY WE COLLECT INFORMATION

We are in the business of promoting our computing sales and support services.  By completing our sign-up form (s) you give TCCB permission to contact you with legitimate interests relating to; our future offers, sharing news and information via Email and other media methods.

You have the right to opt-out of any and all communications from TCCB as well as completely deleting your information records at any time, either by emailing the data protection officer, select opt-out from any communications received or call the data protection officer on XXXXXXXX

In addition, you may request a copy of any information maintained about you by TCCB at any time from the data protection officer.

Sharing of information

We may only share your personal information with government agencies or other companies assisting us in fraud prevention or investigation, and when it is legally required for us to do so. This information is never shared with third-party companies.

WHERE YOUR INFORMATION IS STORED

Your information may stored in two places:
  1. Our Work flow and ticketing system
  2. Our Accounting and CRM systems are cloud based encrypted system
    • Updates to this protection and systems scans automated.  Back-ups to this data is maintained within the cloud, located within the United Kingdom with Military grade encryption
    • Passwords are maintained and changed regularly stored within an encrypted vault
  3. In the case of names collected for lead generation purposes, this is usually information within the public domain

how we collect information

Collection information may occur by the following methods:

  1. Website contact call back, or further information requested page
  2. Web landing page that requests a call back, further information or seminar enrolment
  3. PMP, phone mail phone marketing process
  4. Bold calling, cold calling upon business owners and collecting business cards of business owner
  5. Social Media accepted connections
  6. Networking organisations where networkers freely offer out their business cards
  7. Client referrals

Process of information capture

The marketing process of lead generation does not result in permanent information storage.  TCCB only operates a permission based legitimate interest marketing process.

  • Information gathered from any of the 7 methods above will be entered upon a spreadsheet
  • Telephone or face to face contact will be made with named person to explore interest in TCCB services
  • Where no interest is expressed, that person and all information relating to that person will be deleted (unless that person specifically gives permission to make contact with them in the future within a certain timeframe)
  • Those with interest in services or permission approved call back will be then uploaded in the TCCB CRM
  • Once information is loaded into the CRM, an invite seeking permission will be sent to that person, the invite will consist of the following three options: 1. contact details only maintained on TCCB CRM no marketing, 2. contact details maintained on TCCB CRM and agreed to regular marketing information (this may be categorised), and 3 keep no records whatsoever. In the case of 1 and 2 these will be dual opt-in processes

How the information will be used

Depending upon the opt-in options as specified above

  1. Maintained only, no marketing.  One to one email or telephone communications. Typically this kind of contact will be a person that is interested in some form of alliance with TCCB, has agreed to be contacted after a specific time frame, or simply wants to stay in contact but have no regular marketing information sent to them
  2. Maintained and permission approved; regular marketing activity until advised otherwise.  The type of marketing information may be based upon; geographic location, particular interest in type of service; seminars, clubs, one to one coaching, business improvement tips and associated information
  3. The CRM system can distinguish between the two different types of maintained contacts
  4. Those that have given approval to send marketing information may receive marketing from automated systems depending on interest from within Soffront or social media blogs and posts

LENGTH OF TIME DETAILS WILL BE KEPT

In terms of the two possible places information may reside:

  • Lead Spreadsheet, no longer than 90 days
  • CRM system, maintained until opt-out is requested

Using our website

We may link to or display content from third parties on our web site. Should a user follow such links they would be leaving this web site and no longer be governed by this privacy policy.


COPYRIGHT © 2020 TCCB, ALL RIGHTS RESERVED